J. Synchrotron Rad. (2008). 15, 191-194 [ doi:10.1107/S0909049508000587 ]
Abstract: Station 9.8 is one of the most oversubscribed and high-throughput stations at the Synchrotron Radiation Source, Daresbury, whereby awarded experimental time is limited, data collections last normally no longer than an hour, user changeover is normally every 24 h, and familiarity with the station systems can be low. Therefore time lost owing to technical failures on the station has a dramatic impact on productivity. To provide 24 h support, the application of a turnkey communication system has been implemented, and is described along with additional applications including its use for inter-continental classroom instruction, user training and remote participation.
Keywords: telepresence; remote technical support; widening participation; GICSI Initiative; user training; student teaching; remote user participation.
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